3990 Highway 3,
Rock Creek, BC
V0H 1Y0

  Tues – Fri: 10am – 4pm
Sat: 10am – 2pm
Sun – Mon: Closed

  Ph. 250.495.6522
Fax. 250.495.3363
Email. [email protected]

Supporting Our Members During COVID-19

Branch Hours

Our team is taking the health and safety of staff and members as a priority.  Our branch hours are currently Tues – Fri: 10am – 4pm | Sat: 10am – 2pm | Sun – Mon: Closed

Canada Emergency Business Account (CEBA)

The Canada Emergency Business Account (CEBA) offers relief measures for small Canadian businesses. It is designed to provide additional capital to small businesses to see them through the current economic disruption and uncertainty caused by the COVID-19 pandemic.

CEBA has been extended to October 31, 2020, making the program accessible longer to Canadians. If you have already applied for a CEBA loan and have questions, please contact the new CEBA Call Centre at 1-888-324-4201 for a status of your application. The Call Centre is open Monday to Friday from 8:00 am to 9:00 pm EST.

  • You must complete the CEBA application at your primary financial institution by latest October 31st, 2020.
  • After completing the application with your financial institution, you must upload supporting documentation.
  • It is recommended that you provide your supporting documents through the application-demande.ceba-cuec.ca site as soon as you are directed to do so by your financial institution.
  • Supporting documentation is a critical part of the application processes and delays in providing this information can result in a delay in the pre-funding eligibility validation and funding process.

For more information or to download the application CLICK HERE.

CEBA Call Centre 1-888-324-4201
Hours of operation are Monday to Friday, from 8 a.m. to 9 p.m. EST

Canada Emergency Student Benefit (CESB)

The Canada Emergency Student Benefit (CESB) is open for applications as of 6 a.m. (ET) May 15, 2020. To get ready to apply, the Canada Revenue Agency (CRA) is encouraging eligible students​ to register for CRA direct deposit either through the CRA or via their financial institution. In addition to their Canada Emergency Response Benefit (CERB) and other (SIN) based government benefit payments, eligible students can now have their CESB paid directly into their account once they have applied to the CRA to receive the payment. Learn more about how to apply HERE.

2020 RRIF Minimum Amount Changes

On March 18, the Government of Canada announced immediate action to assist Canadians facing hardship as a result of the COVID-19 outbreak.  One of these measures includes a flexible 25% reduction of the required 2020 RRIF minimum payment to provide relief to concerned seniors who are required to redeem assets in this volatile market. For more information, please contact us by email  or phone 250.495.6522

For up to date information on COVID-19 please visit:
BC Centre for Disease Control (click here) or Interior Health Authority (click here)
We remain committed to you

We remain committed to providing you with the highest level of service and support during this crisis. Our team is still here for you Tuesday to Saturday. Our physical branch may be reduced for hours but we are not closed. Here are some ways to continue to access your money, pay bills, borrow and invest.

  • The team is available daily Tuesday to Saturday 10:00AM-2:00PM by calling (250) 495-6522. Our team can conduct almost all banking activities over the phone.
  • The physical premises are on reduced hours to maintain physical distancing with a maximum of 3 members at any one time in the branch and open Tuesday through Saturday 10:00 AM to 2:00PM.
  • Online banking – Look up balances and transactions on your accounts, transfer money to yourself or someone else, pay a bill or even open an account.
  • OCU App – download from your favorite app store. Similar actions as online banking but from your smart phone or tablet. One difference is you can deposit a cheque by taking a picture.
  • ATM – Deposit, withdraw cash, or look up a balance
  • Night deposit (looks like a mailbox on the right-side wall by the front doors to the building)– Pay a bill, deposit cash or cheques by dropping off in an envelope with signed instructions on where to pay the bill from or make the deposit. Night deposit is processed daily (Tues-Sat) .
Payment and Cashflow Relief

If you are faced with financial challenges related to the economic disruption caused by this global pandemic, OCU is here to help you. If you are a borrowing Member of Osoyoos Credit Union, either personal or business, please reach out to the loan department. If you are a renter and can’t find available funds to pay your rent, please reach out to us. We are committed to providing you with customized relief for your situation. You don’t have to weather this alone. Please call (250) 495-6522.

Alternative means to complete your banking include:

If you are concerned in regards to accessing services at the credit union in any way please contact us so we can assist you.

Phone 250.495.6522

Additional Resources

From Individuals to Businesses to
Communities, We Can Help.