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Strong PAC: New Password Requirements Coming Soon

Strong PAC: New Password Requirements Coming Soon

Your security is important to us. OCU is always working to provide our members the most effective security features as they become available. Strong PAC is another way to protect your account and keep your finances and personal information secure.

What is Strong PAC?

Your PAC (personal access code) is the code you use to access online banking or your mobile banking app. A Strong PAC strengthens your current PAC by adding certain requirements, like upper and lower case letters, numbers and special characters.

How Do I Change My PAC?

You can change your PAC at any time through MemberDirect or your mobile app. See below for specific instructions for each platform.

How Do I Change My PAC in MemberDirect?

To change your PAC in MemberDirect, select “Change Personal Access Code” under the Profile and Preferences menu.

The new password requirements will be outlined when you change your password. See below for the specific requirements.

How Do I Change my PAC in the Mobile App?

To change your PAC in the mobile app, login to your account. Select “Settings,” and then “Change Personal Access Code.” This will bring you to a screen where you can change your password.

The new password requirements will be outlined when you change your password. See below for the specific requirements.

 

What are the New Password Requirements?

Your new PAC will now need to be a combination of capital letters, lowercase letters, numbers and symbols.

  • 9 to 30 characters.
  • Upper case letters (capital) letters. Examples: A,E,RLowercase (small) letters. Examples; a, c, l
  • Numbers. Example: 2, 4 , 7Symbols and special characters.The only mutually accepted characters are: – . , # : ? | ( ) ´ \ / @ $ !

Where Can I Get More Help?

Help in Member Direct: Select the “Help” link on the bottom left of your screen. Then select “Change Personal Access Code.”

Help in the Mobile Banking App: In your mobile banking app, select the help (?) button in the top left of your screen. Select “How do I change my password in the app?”

Contact Us: You can also contact OCU for help: 250-495-6522.