Cyber Security

Staying Safe Online


Each year thousands of Canadians fall victim to cyber fraud and online scams. As these scams grow more sophisticated, it’s important that we all do what we can to stay safe online. OCU has important safeguards in place to protect you and your information. There are also things that you can do today to protect yourself. We all play a role in the fight against financial crime.

Contact us if you have any concerns about cyber security and your account.

It’s a team effort.

Our Terms and Conditions detail critical steps that you must take to meet your account and security responsibilities. Read the agreement and follow the tips below to stay safe online.

Tips to keep your account safe

Create strong passwords. Always use secure passwords. Never re-use passwords. If criminals obtain your username and password from one site, they will try other sites with the same credentials. Never share your personal access code. And never share your online banking details. When you create your Personal Access Code, don’t use birthdays or any format that someone could guess. Don’t use sequential numbers (eg. 1234)

Always type login addresses manually or use a saved bookmark. Never follow an email link to a login page. It may be a phishing email trying to trick you to go to a spoof login page. It may look real, but it’s not.

View financial information on secure home wifi only. Assume that everything you do over public wifi is being watched – especially on mobile devices. Never do any site logins or financial transactions on a public wireless Internet connection. If you need to conduct financial business in a coffee shop, turn off wifi and use your cellular data instead.

Enable and install all updates and patches. Updates remove vulnerabilities and keep your information and identity safe.

Install Antivirus software. Antivirus software is an important way to protect yourself against cyber attacks.

Watch your accounts closely. If you see something that doesn’t look right, contact us right away.

How to use online banking securely

The Government of Canada’s Centre for Cyber Security provides information about how you can safeguard yourself and your financial information when you’re online banking. Learn more.

Cyber Security and Fraud Resources