Our world is changing so quickly, and we are all trying to keep up on the changes that are affecting our daily lives. I wanted to reach out again to let you know what we are doing to support you.
We know that accessing your money and knowing that it is safe, is important. I want to let you know that your money is in good hands. Your funds are 100% guaranteed by the provincial government and backed by the Credit Union Deposit Insurance Corporation. This organization is well funded for your protection and the protection of all our members who deposit money.
Another concern you may have are the ongoing reports on stock markets around the world. We have seen some dramatic decreases in values and even halting of trading. For those who are invested we want you to know that we have experts on staff to help you understand the impacts.
For those affected by reduced hours or disruption to their normal income we have effective solutions and ask you to reach out to us. We are confident that we can provide you with a creative solution to get you through these challenging times. We have empowered our staff to make decisions based on your individual circumstances. So, if you are troubled to make rent payments or pay your mortgage, let us know. We believe that together we are better.
Our team is taking the health and safety of staff and members as a priority. We have not experienced this before, but we are prepared and committed to working with you to continue to provide access to your money and support you. All of us will face uncertainty and new challenges over the coming days. You do not need to worry about your money or being able to access it. We have a very trusted and stable network of suppliers. Each of them has reached out to us within the last week to confirm their ongoing plans. We are confident that we can continue to provide you with the fantastic products and services you are accustom to.
For us to continue delivery of these services we ask for your help to keep our facility safe and healthy. To support this, we have started staggering staff working in branch and at home and have moved member appointments online or by phone where possible . Please have patience with us because this may affect the normal service levels. Our services continue to be available 24 hrs. by ATM, online or through our mobile app banking.
As we have more updates we will continue to communicate, online www.ocubc.com , in branch and through social media channels.
During these remarkable times we see community supporting one another in many ways. I am encouraged to see neighbors helping neighbors and us coming together as a community as we would expect.
Thanks for continuing your community support.
Chief Executive Officer
Osoyoos Credit Union