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3990 Highway 3,
Rock Creek, BC
V0H 1Y0

  Tuesday to Saturday
10:00 am to 2:00 pm

  Ph. 250.495.6522
Fax. 250.495.3363
Email. [email protected]

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COVID-19 Preparedness & Precautions

COVID-19 Preparedness & Precautions

Update as of March 16th, 2020:

As the situation continues to evolve, we want you to know that OCU is doing everything we can to support you through this difficult time. We can assure you that we’re taking added precautions to keep our members and employees safe. This is our number one priority.

As of today, our branch will remain open regular hours, however we will be taking the necessary precautions to keep our staff and members safe and healthy:

  • Appointments with Financial Service Officers will be conducted via phone or electronically until further notice
  • We have reduced the number of tellers available in the branch; please be patient as wait times may be longer
  • We are encouraging members to access services via our ATMs and online with Member Direct online banking
  • Our staff will be available to  assist members in accessing Member Direct online services by telephone, if you need any help please call 250.495.6522

Alternative means to complete your banking including:

If you are concerned in regards to accessing services at the credit union in any way please contact us so we can assist you.

Phone 250.495.6522
Email [email protected]

Should any members be negatively impacted and need assistance with their existing loans or credit products, please contact us to discuss. For example, existing loan & mortgage holders may contact us for specialized or individualized options.

We are diligently working on delivering products/services to accommodate member needs at this time. Thank you for your cooperation in working together to keep our community safe and healthy.

You’ve put your trust in OCU, and we remain committed to you throughout this situation.


As international and domestic news updates on the Coronavirus, COVID-19 continue to be at the top of the news daily, we at Osoyoos Credit Union want you to know that we are following the situation closely and we will continue to evolve with events as they unfold. We are taking precautions to keep staff and membership safe and will monitor developments; our priority is the safety of our employees and ensuring our ability to continue to serve the needs of our members.
A reminder that these circumstances can bring negative media attention and unreliable information through social media channels. We encourage you to stay informed and use clear, accurate, and up-to-date information from official resources only. We have provided several information links below for your reference:

HealthLinkBC – Coronavirus
Public Health Agency of Canada (PHAC)
World Health Organization advice for the public

Individually, as we are hearing regularly, it is important to take steps to protect yourself including washing your hands frequently with soap and water, covering your mouth and nose when coughing or sneezing, refrain from touching your face, avoiding others who are unwell, staying home when you are sick, social distancing, and avoiding large crowds.

At this time the branch remains open during our regular hours. OCU also offers alternative means to complete your banking including:

If you are concerned in regards to accessing services at the credit union in any way please contact us so we can assist you.

Phone 250.495.6522
Email [email protected]

On behalf of the entire OCU team, thank you for your trust and confidence in us as we work together through this situation.

Greg Sol
Chief Executive Officer
Osoyoos Credit Union